Refund Policy

1. Overview

At Shrexxonthronan, we want you to be satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns and refunds for products purchased through our website.

This policy is in addition to your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Your Right to Cancel

2.1 Cancellation Period

Under UK consumer law, you have the right to cancel your order within 14 days from the day you receive your products. This is known as the "cooling-off period."

2.2 How to Cancel

To exercise your right to cancel, you must inform us of your decision by:

• Sending an email to partnership@shrexxonthronan.world
• Writing to us at: Widdrington Station, Ulgham, Morpeth NE61 5ND, United Kingdom

Please include your order number, full name, and the reason for cancellation (optional).

After cancellation, goods should be returned without undue delay and no later than 14 days from the date you informed us of cancellation.

3. Returns

3.1 Return Conditions

To qualify for a return, the following conditions must be met:

• The product must be in its original, unopened packaging
• The product must be unused and in the same condition as received
• The return request must be made within 30 days of delivery
• You must provide proof of purchase (order confirmation or receipt)

3.2 Non-Returnable Items

Due to health and safety regulations, we cannot accept returns of:

• Opened or partially used products
• Products with broken seals
• Products that have been tampered with

3.3 Return Shipping

For returns within the cancellation period:

• You are responsible for the cost of returning the product
• We recommend using a tracked delivery service
• Items lost in return transit are your responsibility until received by us

4. Refunds

4.1 Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 14 days using the same payment method used for the original purchase.

4.2 Refund Amount

• Unopened Products: Full refund of the product price
• Original Delivery Charges: Refunded for full-order cancellations up to the cost of standard delivery
• Return Shipping Costs: Not refunded (your responsibility)

4.3 Refund Timeline

Please allow:

• Up to 5-10 business days for the refund to appear in your account
• Additional time may be required depending on your payment provider

5. Damaged or Defective Products

5.1 Reporting Issues

If you receive a damaged or defective product, please contact us as soon as reasonably possible with:

• Your order number
• Photos of the damage or defect
• Description of the issue

5.2 Resolution

For confirmed damaged or defective products, we will:

• Send a replacement product at no additional cost, or
• Issue a full refund including original delivery charges
• Cover return shipping costs through a prepaid label

6. Incorrect Orders

If you receive an incorrect product, please contact us within 48 hours. We will arrange for the correct product to be sent and provide a prepaid return label for the incorrect item.

7. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account or card statement again
2. Contact your bank or credit card company (processing may take time)
3. Contact us at partnership@shrexxonthronan.world if the issue persists

8. Order Cancellation

8.1 Before Dispatch

If your order has not yet been dispatched, we can cancel it and issue a full refund. Please contact us as soon as possible.

8.2 After Dispatch

If your order has already been dispatched, you will need to wait to receive it and then follow the standard returns process.

9. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return it for a refund and place a new order.

10. Gift Orders

If you received a product as a gift and wish to return it, please contact the original purchaser to initiate the return. Refunds will be issued to the original payment method.

11. International Orders

For orders shipped outside the UK:

• Return shipping is the customer's responsibility
• Any customs duties or taxes paid are not refundable
• Refunds will be made in GBP; exchange rate differences are not covered

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date.

13. Statutory Rights

This policy does not limit your statutory rights under UK consumer law. If goods are faulty, not as described, or not fit for purpose, you may be entitled to remedies under the Consumer Rights Act 2015.